Troubleshooting Spin Palace Casino Login and Payment Problems

You see the same error screen you got at your previous casino, but here the message says “incorrect password” or “account locked.” The most common cause is mistyped credentials or too many failed attempts in a row.

Login and Account Lock Issues

You enter your username and password, but the page shows “invalid login” or your account becomes temporarily locked after several tries.

• Caps Lock or Num Lock is on.
• You are using an old password you changed recently.
• The browser has saved outdated login details.
• Your account is locked after too many wrong attempts.
• The cookie or cache holds a corrupted session.

1. Open a fresh browser tab and go to the https://spin-palace.org/ official page.
2. Type your username and password manually — do not use autofill.
3. Check that Caps Lock and Num Lock are off. The password field is case-sensitive.
4. Click “Forgot password” if you are unsure of your current password. A reset link arrives by email.
5. Clear your browser cache and cookies for the last hour. This removes any stored session data.
6. Close the browser completely and reopen it.
7. Try a different browser or device to rule out a local issue.
8. If you use a VPN or proxy, turn it off. Some IP ranges trigger security blocks.
9. Wait 30 minutes after three wrong attempts before trying again. The lock lifts automatically.
10. Do not use the same password you use on other sites. Create a new one.
11. Make sure your email address is still active. Password reset emails go there.
12. Check your spam folder if the reset email does not arrive within a few minutes.
13. If you still cannot log in, contact support from the “Help” page on the website.
14. Have your username and registered email ready. Support will verify you and unlock the account.

When none of these steps work, send a message to the customer support team through the live chat or email form on the site.

Deposit Missing After Bank Deduction

Your bank shows the money left your account, but the casino balance has not increased and there is no pending transaction.

• The payment provider is delayed between the bank and the casino system.
• You entered the wrong account or reference number.
• The deposit method requires a second confirmation step you skipped.
• A technical glitch caused the deposit to be stuck in processing.
• The currency conversion rate changed between the time you initiated and when it was processed.

1. Wait at least one hour after the bank shows the debit. Many deposits take time to arrive.
2. Refresh the cashier page and check the transaction history. Look for a “pending” or “processing” status.
3. Log out and log back in. This refreshes the session and sometimes updates the balance.
4. Check your deposit method’s app or website for a confirmation code or reference number.
5. If you paid via card, look for a pre-authorisation hold instead of a completed charge. Holds release automatically within a few days.
6. If you used an e-wallet, confirm that the transfer was sent to the correct account name shown on the casino deposit page.
7. Compare the amount you sent with the minimum and maximum deposit limits for that method. Amounts outside the range get rejected even after the bank takes the money.
8. Look in the deposit history for an error message. It will say “pending” or “failed” with a short reason.
9. If the currency of your deposit does not match the casino’s base currency, the system may need time to convert it.
10. Take a screenshot of the bank statement showing the debit and the date.
11. Go to the cashier and click “Report missing deposit” if that option exists. Enter the transaction ID.
12. If no option exists, open a support ticket and attach the bank screenshot.
13. Do not make another deposit while the first one is unresolved. It can complicate the investigation.
14. Support will manually check with the payment provider and credit the balance once they confirm the funds.
15. Typical resolution takes a few hours to one business day, depending on the method.

Contact support through the live chat feature if the deposit still has not arrived after 24 hours and provide the bank screenshot.

Identity Verification Stuck or Documents Rejected

You uploaded your ID or utility bill, but the system shows “pending” for days or says “rejected” without a clear reason.

• The document photo is blurry, cut off, or has glare.
• The document type does not match what the casino requires for your account status.
• The name on the document does not exactly match the name on your account.
• The address on the utility bill is different from the one you registered.
• The document is older than the allowed period (usually three to six months).

1. Check the email or notifications for a specific rejection reason. It will list what was wrong.
2. Take a new photo of your passport or driver’s licence. Place it on a dark surface with no shadows.
3. Ensure all four corners of the document are visible in the frame. Do not crop the edges.
4. For a utility bill, make sure it is issued within the last three months. Bank statements also work if they show your address.
5. The name on the document must be exactly as on your account — middle initials and suffixes included.
6. If you changed your address recently, update your profile first, then upload the new bill.
7. Use the PDF or original file instead of a scanned screenshot. Screenshots lose detail.
8. File size must be under the limit shown on the upload page. Compress large files before uploading.
9. Accepted formats are usually JPG, PNG, or PDF. Avoid HEIC or TIFF.
10. If you are asked for a selfie with the document, hold it next to your face in good lighting.
11. Do not wear sunglasses, masks, or hats in the selfie. The face must be fully visible.
12. After re-uploading, wait 48 hours before asking for a status. The team processes documents in order.
13. If it still says rejected, contact support and ask them to specify which field does not match.
14. Support can sometimes approve a different document type if the standard one is unavailable for your country.

Reach out to the verification team via live chat if the status has not changed after three business days from the last upload.

Deposit or Withdrawal Declined Due to Limits

You try to make a deposit or withdrawal, but the system declines it with a message about “limit” or “amount not allowed.”

• The amount is below the minimum or above the maximum for that payment method.
• You have already reached the daily, weekly, or monthly deposit limit.
• The withdrawal amount exceeds the maximum per transaction for your VIP level.
• The method you chose does not support withdrawals, only deposits.
• The withdrawal request triggers a bonus wagering requirement that prevents cashing out.

1. Check the cashier page for that specific method. It shows the minimum and maximum amounts in real time.
2. Log into your account and go to the “Limits” or “Responsible Gaming” section. Look for the deposit limit you set.
3. If you have a deposit limit, you can increase it only after a cooling-off period of 24 hours or more.
4. Try splitting the deposit into two smaller amounts that fit within the method limit.
5. For withdrawals, check if the method supports payouts. Some methods like prepaid cards only accept deposits.
6. If you have an active bonus, the wagering progress shows how much you still need to play. Withdrawing before completion voids the bonus.
7. Cancel the bonus from the promotions page if you decide to forfeit it and withdraw the cash balance. You lose the bonus amount.
8. Your VIP tier may have a maximum withdrawal per transaction. You can request multiple smaller withdrawals over several days.
9. The daily withdrawal limit resets at midnight server time. Plan your requests accordingly.
10. If you use an e-wallet, make sure the wallet itself does not have a receiving limit.
11. For bank transfers, the bank may have its own incoming payment limit. Contact your bank if the casino says the withdrawal was successful but you do not see it.
12. Some currencies have a payment limit set by the provider. Convert larger amounts into the casino base currency before withdrawing.
13. Check if your account is still in the verification stage. Unverified accounts often have lower withdrawal limits.
14. If the decline message says “method not available,” try a different payment method from your cashier.
15. If you believe the limit is incorrect, contact support and ask them to confirm your VIP tier limits.

Contact support through the help desk if you have hit a limit that does not make sense based on your account history, and they can review your tier manually.

A practical tip that prevents most of these problems: always use the same device and browser for your first deposit and verification, and keep a screenshot of every transaction confirmation.